12 The importance of feedback • Thankful for all feedback • Calm and focused • Feedback on action not personality • Everyone who is successful are critisized • Feedback is an offer! • The three step model • The sandwhich model Inside the coaches head • The best coaches study behavior and personality of referees • Is there consistency in their decisions? • Do they work as a team? • Do they overuse the whistle or not? • Are they arrogant or insecure? • Are they approachable? • How do they handle criticism? • Can they be influenced? Stress Management • Stress is a vital energy • Too little or too much stress decreases success • Positive stress increases success • Stress is individualistic • Stress is related to control of the situation • Stress is related to mentality • Stress is related to self-confidence